Susan brings over 26 years in Human Resources and Operations experience. Her coaching skills have assisted numerous individuals and managers to build their competence and confidence while leveraging their strengths to achieve outstanding results in industries such as retail, pharmaceutical, veterinary services, manufacturing, education, IT, and sales.
Susan held a variety of executive level human resources leadership positions in retail, pharmaceutical (CVS Pharmacy) and veterinary services (Banfield Pet Hospital of Mars, Inc.) industries. Starting her 13+ years career in Operations Management, Susan has the unique background and experiences that enable her to understand how to leverage both Operations and Human Resources to get people to be empowered to be their best and create an organization of committed and engaged employees to achieve exceptional personal and company results. She has gained a reputation as a motivational speaker and inspires people to show up everyday to be their best and to make the impact they desire.
Her energetic, interactive and empowering style makes building skills and getting results feel exhilarating and powerful while creating fun and joy. She has successfully turned around results in many companies and all with her main focus of “People before Process” which ensures retention increases with engaged and committed employees. She has developed on-boarding programs, created retention programs, and built processes to make organizations more effective, efficient and profitable. Her passion is inspiring people to unlock their full potential and live a joyful life.
Her educational background includes a BA in International Management, minor in Spanish and Senior Professional in Human Resources (SPHR) certification. She loves traveling (and speaks fluent Spanish!), enjoys cultural experiences and feels fortunate to have lived throughout the US, as well as abroad. Susan loves to cook and considers herself a “foodie” and a self-proclaimed “connoisseur” of all things sweet. She loves to laugh, and for those that have heard her laugh, well, let’s just say she can leave a lasting impression that makes most people smile and laugh themselves!